Support Engineer

Responsibilities

• Supporting customers whenever they call, with any challenges with computers, software, and connectivity issues.
• Provide the best level of support to our customers on all matters of IT.
• Record and update all IT requests and incidents accurately and thoroughly through the company’s IT Service Management system.
• Working with the team to support and carry out any support work and assist in any upcoming project to further enhance your learning opportunities.

Desirable skills and qualifications:

• Computer or IT-related degree or qualification (Preferred not essential).
• Any understanding of Cloud computing and what it is.
• Any experience in Active Directory, DNS, M365 or any other IT fields.
• During the probation period, we will put together a training plan with goals and exams to pass to complete within this period, reasonable training time provided.
• 1+ years equivalent working experience within a customer-facing role.
• Experience supporting a user base in a typical Windows desktop environment.
• Have a good understanding of Workstation/Server environments. Any experience or knowledge of a domain model.
• Have a good understanding of Microsoft M365 with the ability to support and help Users with basic administration and troubleshooting.
• Excellent interpersonal skills, enabling good verbal and written communication. IT training is much easier to transfer than good customer skills, so this is an essential requirement.
• Comfortable on the telephone in a friendly but professional manner.
• Ability to work both as part of a team and independently, using your initiative.
• Able to demonstrate care and attention to detail whilst being polite and helpful with any support requests.
• Strong time management and organisational skills with the ability to manage and prioritise multiple tasks.
• A keen willingness to learn.
• A full UK driving licence.

Benefits

• We empower all passionate technology-loving professionals by helping them to achieve goals and learn new technologies, assisting them to expand their skills and taking part in inspiring projects and tasks.
• Company training plan – enables you to acquire and develop the right skills by delivering a suite of accredited training courses and qualifications.
• Always working as one team, our people are not afraid to think big or small, we just want you to think, you are part of a team, but you are also seen as an individual.

“We are an equal opportunities employer and welcome applications from all suitably qualified persons, regardless of their race, gender, disability, religion/belief, sexual orientation or age”.